Effective Date: September 2026
Pinnacle Global understands that customers may sometimes need to cancel an order. We therefore provide the following cancellation guidelines.
1. Cancelling an Order
A customer may request cancellation of an order by contacting Pinnacle Global as soon as possible after placing the order.
Cancellation requests should be made before the order has been dispatched or committed to delivery.
2. Orders Already Dispatched
Once an order has been dispatched or delivery arrangements have been substantially completed, cancellation may no longer be possible.
Where cancellation is no longer possible, the customer may receive the product and, where applicable, make a return request under our 7-day Return & Refund Policy.
3. Refunds for Cancelled Orders
Where payment has already been made and the cancellation is approved before dispatch, Pinnacle Global will process the applicable refund.
Any applicable transaction, delivery, or other costs already incurred may be considered when determining the amount refundable.
4. Customer Unavailability
Customers are expected to be available or reachable when delivery arrangements are made.
Repeated inability to receive an order, refusal to accept an order without a valid reason, or provision of incorrect delivery information may result in additional delivery arrangements or cancellation of the order.
Pinnacle Global reserves the right to review cancellation requests individually based on the status of the order.