Effective Date: September 2026
Pinnacle Global respects the privacy of customers and visitors to pinnacleglobal.com.ng. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or purchase our products.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Billing or order information
- Product and order details
- Payment-related information necessary to process transactions
- Messages or information provided when contacting us
We may also collect basic technical information about website usage, such as browser type, device information, IP address, and general website activity.
2. How We Use Your Information
We may use collected information to:
- Process and confirm orders.
- Contact customers regarding their purchases.
- Arrange and complete product delivery.
- Process payments and refunds.
- Handle returns, complaints, and customer support.
- Improve our products, services, and website.
- Prevent fraud, misuse, and unauthorised activity.
- Meet applicable legal and regulatory requirements.
3. Payment Information
Where online payments are available, payment transactions may be processed through third-party payment providers.
Pinnacle Global does not need to store customers’ complete card details on its website. Payment information may be handled directly by the relevant payment provider in accordance with its own security and privacy practices.
4. Sharing of Information
We do not sell customers’ personal information.
We may share necessary information with trusted service providers where required to provide our services. For example, delivery information may be shared with a logistics or delivery provider for the purpose of completing an order.
Information may also be disclosed where required by law, legal process, or a legitimate regulatory authority.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and improve the customer experience.
Customers may be able to manage or disable cookies through their browser settings. Some website functions may not work properly if certain cookies are disabled.
6. Protection of Information
Pinnacle Global takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
7. Retention of Information
We retain customer information only for as long as reasonably necessary for order processing, customer service, business records, legal obligations, dispute resolution, and other legitimate business purposes.
8. Your Privacy Rights
Subject to applicable Nigerian law, customers may have rights regarding their personal information, including the right to request access to, correction of, or appropriate handling of their information.
Customers may contact Pinnacle Global where they have questions or concerns regarding their personal information.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Pinnacle Global is not responsible for the privacy practices, content, or security of external websites.
Customers should review the privacy policies of third-party services before providing them with personal information.
10. Changes to This Privacy Policy
Pinnacle Global may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.
Any updated version will be published on our website.
11. Contact
For privacy-related questions, requests, or complaints, customers may contact Pinnacle Global through the contact information provided on pinnacleglobal.com.ng.