Effective Date: September 2026
At Pinnacle Global, we want our customers to be satisfied with every purchase. If there is a genuine issue with a product received, you may request a return in accordance with this policy.
1. Return Period
Customers may request a return within 7 days of receiving their order.
To qualify for a return:
- The product must be unused and in its original condition.
- The product must remain intact and free from damage caused after delivery.
- Original packaging, accessories, manuals, tags, or other items supplied with the product should be returned where applicable.
- The product must correspond with the item purchased from Pinnacle Global.
2. Items That May Not Qualify
A return may be rejected where:
- The product has been used, damaged, altered, or mishandled by the customer.
- The product is returned without important accessories or components supplied with it.
- The issue resulted from improper use, installation, or handling.
- The return request is made after the 7-day return period.
3. How to Request a Return
Customers should contact Pinnacle Global within the 7-day period and provide their order details and a brief explanation of the reason for the return.
We may request photographs or other information to assess the condition of the product before approving the return.
4. Refunds
Where a return is approved and the product has been received and inspected, Pinnacle Global will process the applicable refund.
Refunds will normally be made through the appropriate payment method or another agreed method.
Delivery or return-related charges may not be refundable where the return is due to a change of mind or circumstances unrelated to a fault with the product.
5. Damaged or Incorrect Products
If you receive an incorrect, defective, or visibly damaged product, please contact us as soon as possible. We will review the issue and, where applicable, arrange for a replacement, return, or refund.
Pinnacle Global reserves the right to inspect returned products before approving a refund or replacement.